Shipping policy

Where your order ships from. Every KANZARA piece is made and hand-finished in India and sent by express air courier (DHL, FedEx or Aramex) directly to your address. We do not hold stock in the United States or the UAE, so please read the delivery times below carefully before you order.

Shipping charges.
Orders of $1,000 or more: free worldwide express shipping.
Orders under $1,000: flat $4.95 worldwide.
The rate that applies to your order is shown at checkout before you pay.

Customs duty and import tax — we pay it. KANZARA ships on a Delivered Duty Paid (DDP) basis. The import duty and customs charges on your order are paid by us before your parcel reaches you, and they are already included in the price you see on the product page. You will not be asked to pay a separate customs bill at your door. Where a local sales tax or VAT applies in your country (for example 5% VAT in the United Arab Emirates), that amount is included too.

How long delivery takes.
Ready-to-ship pieces — dispatched within 2 to 3 business days, delivered 5 to 9 business days after dispatch.
Made-to-measure pieces — stitched to your measurements in 3 to 4 weeks, then delivered in 5 to 9 business days. Total 4 to 6 weeks from the day you order.
Every made-to-measure order shows an estimated ship-by date in your order confirmation email. If we cannot meet that date we will write to you, and you may either accept the new date or cancel for a full refund.

All delivery times are good-faith estimates, not guarantees. Customs inspection, carrier delays, weather and public holidays in India or in your country can add time.

Where we ship. United States, United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Bahrain, Oman, United Kingdom, Canada and Australia. The countries available to you are shown at checkout.

Tracking. A tracking number is emailed to you as soon as your parcel leaves our workshop. Express parcels from India usually show their first scan within 24 hours.

Wrong address. Email kanzara46@gmail.com as soon as possible if your shipping address is wrong. Once a parcel has been handed to the courier the address cannot be changed. Parcels returned to us because of an incorrect address may incur a re-shipping charge.

Lost or damaged parcels. If tracking shows no movement for 7 business days, or your item arrives damaged, contact us at kanzara46@gmail.com. Please report damage with photographs within 48 hours of delivery and we will repair, replace or refund the item.

Questions about shipping? Email kanzara46@gmail.com. We reply within one business day, Monday to Saturday, India Standard Time.